Are you good with customers? Are you great at taking ownership of an issue and pushing it through to a resolution? Do you thrive on things changing all the time? Then this 24/7, 6 month, shift based vacancy could be the perfect role for you! Reporting to the Global Service Desk Supervisor, this role is responsible for receiving, categorising, logging and retaining ownership of CI and global customer service incidents and service requests, as well as for managing and monitoring the service requests, while ensuring they are passed on to the relevant resolving group. You will act as a contact point for CI Global customers 24/7, raising incidents, dealing with customer queries all while making sure that SLA’s are adhered to and that high levels of customer service are maintained. Experience in front line customer services, or contact centre operations within the IT Services or Telco industries is required for this role.
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