Do you have a passion for putting customers first? Are you looking for a part-time (30 hours PW) opportunity? If so, our client is seeking Retail Sales Consultants to join their busy team, on a permanent basis. You will provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services sold by the company, including Mobile and Residential services. An understanding and enthusiasm for new technology is required, along with excellent customer service and communication skills.
As a Retail Sales Consultant you will provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services, in including mobile and residential services. This is a part-time role, 18 hours per week Monday – Saturday, including lunchtime cover. The ideal candidate will have previous experience working in a retail or a customer service environment within a telecommunications role, along with good communication skills, and be self-motivated to work as part of a team with the ability to work alone.
As a Customer Support Officer you will assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk, as well as providing technical support on fault finding on mobile and broadband services, and working with the engineering teams to resolve faults. You will also provide routine administration to registrations, data inputting and maintenance and reporting. This is a temporary role until the 31st of October 2019, working shifts including evenings and weekends. Applicants must have strong technical knowledge to support broadband, mobile and home phone problem solving.