Our client is seeking a Customer Support Officer to join their team, on a temporary basis, until the 28th February 2019. You will be required to assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. In addition to this, you will be required to provide technical support on fault finding on mobile and broadband services, as well as working with the engineering teams to resolve faults. The successful candidate will have excellent customer focus, empathy and experience of working in a customer facing role with superb telephone manner and listening skills.
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