Are you looking for an exciting opportunity in which you can utilise your customer care skills? We have received a temporary, part-time vacancy, working 20 hours per week Monday - Friday, for an initial period of 3 months potentially leading to a permanent role. As a Client Services Advisor, you will provide a high quality and reliable information and advice service by dealing proactively with all initial client enquiries, in order that a first class service is provided to meet client needs. Excellent and rounded communication skills and experience in customer care are essential for this role along with a mature and understanding manner as you may deal with sensitive issues.
Are you great at liaising with customers? Do you love a good challenge? Are you able to provide a professional, accurate and informed service to customers while at the same time, maximising selling opportunities? Then this vacancy could be the perfect role for you! Reporting to the Head of Customer Management, this commission based, temporary role, is responsible for contacting customers with a view to cross-selling and upselling products and services, for a period of 8 weeks. The role is also responsible for reporting on the campaign performance as well as the activation of services on a customer account.
Our client is seeking a Customer Support Officer to join their team, on a temporary basis, until the 28th February 2019. You will be required to assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. In addition to this, you will be required to provide technical support on fault finding on mobile and broadband services, as well as working with the engineering teams to resolve faults. The successful candidate will have excellent customer focus, empathy and experience of working in a customer facing role with superb telephone manner and listening skills.